Refund Policy

We do offer refunds, assessed case by case. We would rather fix the problem than refund it, so our first step is always to put the work right at no extra cost. Where that is not possible, we refund on a pro-rata basis for the work affected.

When a refund applies

Situation	What we do
You are dissatisfied with the work	We correct it at no charge first. If no satisfactory outcome is reached, we offer a partial or full pro-rata refund for the unsatisfactory portion.
Confirmed error or negligence on our part	We correct it at no charge. If the error caused irreparable issues, we refund the specific work package.
You cancel a monthly retainer	Cancel at any time. We refund pro-rata for the unused part of the month.

What is not refundable

• Government, statutory or tax authority fees paid on your behalf
• Third-party software licences or subscriptions paid on your behalf
• Work already performed, delivered and accepted by you

How to request one

Email thestandardsolutions01@gmail.com with the subject line Refund - [Your Company Name] - [Service Type], setting out the reason for the request.

We acknowledge every request within 3 business days and give you a decision within 15 business days. Approved refunds are processed within 14 business days of approval, returned to the original payment method.

Disputes about a refund that cannot be settled between us are handled under the Governing law and disputes clause in the Terms of Service.